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FAQs
Everything you need to know about Akuros warehouse equipment and global support.
Products & Technical Specifications
Q1: How long has EuroStone been in the stone business?
A: We have more than 30 years of experience in quarrying, processing, and exporting premium natural stone to over 40 countries worldwide.
Q2: Where is EuroStone located?
A: Our headquarters and factory are located in Shuitou, China, known as The World’s Stone Capital.
Q3: What makes EuroStone different from other stone suppliers?
A: We control the entire supply chain — from quarry to finished slab — ensuring consistency, quality, and competitive pricing.
Q4: Do you own or control any quarries?
A: Yes, we hold priority mining rights for several world-renowned marbles, including Calacatta White, Statuario White, Carrara White, Ariston White, and Arabescato Orobico.
Warehouse Solutions & Customization
What types of forklifts does Akuros provide for cold storage warehouses?
Akuros offers counterbalance forklifts, reach trucks, VNA / articulated forklifts, electric pallet trucks, and cold storage-specific forklifts designed to operate in low-temperature environments.
Are your forklifts suitable for ultra-low temperatures?
Yes. Our cold storage forklifts are equipped with low-temperature batteries, hydraulic systems, and protective configurations to ensure reliable operation at temperatures as low as -25°C.
Are your racking systems compliant with international safety standards?
Yes. All racking solutions comply with ISO, CE, and local structural and safety regulations to ensure secure and reliable storage.
What is the typical lifespan of Akuros forklifts and racking systems?
With proper maintenance, our forklifts last 8–12 years in standard operations, and our racking systems are designed for over 15 years of safe warehouse use.
Can Akuros integrate automated systems like AGVs?
Yes. Our solutions can include AGVs and semi-automated handling systems, integrated with forklifts and racking systems for streamlined warehouse operations.
How do I know which forklift is compatible with my racking system?
Compatibility depends on lift height, load weight, aisle width, and mast configuration. Akuros evaluates these factors and recommends forklifts that optimize both efficiency and safety.
Can Akuros help reduce warehouse aisle space without compromising safety?
Yes. Through optimized racking and forklift selection, we can reduce aisle widths, increase storage density, and maintain safe operations.
How does Akuros handle custom warehouse projects with unique constraints?
We collect detailed warehouse specifications, analyze operational workflow, and provide a fully customized equipment and layout solution to meet unique requirements.
Consultation & Project Timeline
How long does it take to get a customized warehouse solution?
After receiving warehouse data (pallet sizes, lift heights, aisle widths, storage capacity), we typically provide a proposal within 5–10 business days depending on project complexity.
Are your racking systems compliant with international safety standards?
Yes. All racking solutions comply with ISO, CE, and local structural and safety regulations to ensure secure and reliable storage.
Maintenance, Installation & Training
What kind of maintenance support does Akuros provide?
We offer remote technical support, preventive maintenance guidance, spare parts packages, installation guidance, and optional on-site training for warehouse teams.
Can Akuros assist with warehouse equipment installation?
Yes. We provide detailed installation guidance, layout diagrams, and step-by-step instructions to ensure safe and efficient setup of forklifts, racking, and storage systems.
Do you provide training for warehouse staff on new equipment?
Yes, Akuros provides both remote and on-site training for forklift operation, racking usage, and cold storage handling procedures.
Industry Reach & Global Trade
What industries does Akuros serve?
We serve cold storage warehouses, food & beverage facilities, seafood & frozen food warehouses, pharmaceutical storage, 3PL logistics centers, retail distribution centers, and industrial warehouses.
Does Akuros support international shipping and export documentation?
Absolutely. We provide export documentation, HS codes, certificates of origin, MSDS for batteries, and guidance for customs compliance.
“If you can’t find the answer you want here, you can send us an email directly to get the information you want.”